TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 It goes against our guidelines to offer incentives for reviews. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. The gym in Luton in Parkstreet are forever changing staff . I use both the free weights, machines and also classes. | Read 101-120 Reviews out of 262 They are now pursuing me for 234 claiming I never cancelled. We use dedicated people and clever technology to safeguard our platform. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. Les Mills instructors are required to complete updated training twice a year to remain accredited. Management ineffective and ambivalent. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 there are no fitness classes like totally shredded in the evening. Moreover i received several very abusive emails from them in the days following. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. Find out how we combat fake reviews. Now they demanding me aggressively to pay 225 bc of THEIR mistake. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. Good equipment. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . But the other equipment makes up for it. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. All rights reserved. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. This week i have attended a tone class and a body pump, both were identicle. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! How many stars would you give TruGym? Totally disgusted with the service offered with no thought or effort of building a customer relationship. But I suppose you get what you pay for. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . And parking right outside that's free!! Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. I find I spend more time on looking for the weights I need and connectors rather than actually training! Anyone can write a Trustpilot review. truGym | Low-Cost Contract & Non-Contract Gym Memberships False advertising! I've asked for head office details and the staff tell me they don't know it. This suggests to me that they know they are not up to date. Here are 8 tips for writing great reviews. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. As far as I'm aware non of the members have received refunds on their memberships either. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Do you agree with TruGym's TrustScore? Verification can help ensure real people write reviews about real companies. With an attitude like this it will surely be closing down soon. | Read 241-245 Reviews out of 245 It goes against our guidelines to offer incentives for reviews. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. Very shocking, and it looks like I'm one of many many cases. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Not sit there and eat cakes.Ridicules customer service overall. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! The number for the centre was not being answered, neither were emails. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. Absolutely the poorest new customer relationships ever!! Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. Still waiting on a response to my request for a refund. The staff, although minimal, are friendly and helpful. If you continue to use this site we will assume that you are happy with it. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. 14 Customer Service Resume Examples for 2023. because of this I was able to cancel my contract. Firstly, thank you for reporting this to us. the recent cctv cameras introduction is also not only bothering me but most of us who cover. The money left my account and from that date I have never heard anything from them. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. | Read 41-60 Reviews out of 258 Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. Save your money, go elsewhere. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. Stockton On Tees - AVOID!! How many stars would you give TruGym? Your experience matters. But no way to resolve it. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. Huddersfield gym- horrible service, old gym equipment. 11 Ways to Deliver Excellent Customer Service | Indeed.com Pay a little bit more and go somewhere decent ! We use dedicated people and clever technology to safeguard our platform. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Here are 8 tips for writing great reviews. Joined for a month at the Keighley branch in August 2013. However I have a major issue with the classes that are run as well as the management of the club. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. a nice open plan gym. TWO WEEKS go by and nothing. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Waste of money. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. No matter how many times I try to contact them I never get a response. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. 0 star! 14 Customer Service Resume Examples for 2023 - beamjobs.com Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. townhomes for rent in pg county. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. kept it quiet from staff aswell ! I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) How many stars would you give TruGym? TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service Your experience matters. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. We use dedicated people and clever technology to safeguard our platform. Also, water little bit too cold sometimes. The trouble is they use crooks to process their member's payments. Be proactive by paying attention to the customer's needs and offering help or recommendations . In the first instance contact your local gym. Ive been at this gym for nearly 2 years. Understandably very angry!! For businesses Categories Blog. Trugym luton are refusing to refund me 200 of my hard earned cash! Thanks. I email head office never got a reply. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Awful!!! Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. | Read 21-40 Reviews out of 264 It said I should hear back within 48 hours. 2023 Trustpilot, Inc. All rights reserved. It was ideal as there is a Friday class at 5:30. Voice your opinion today and hear what 263 customers have already said. BUILD A PERFECT RESUME. Staff are brilliant and very helpful. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Friendly staff. Would definitely give more stars if I could! The timings of the place are good too accommodate all women there. Absolutely the poorest new customer relationships ever!! I think there are more people than the capacity of gym. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. Our gyms come with either a sauna or steam room (some have both!) Joke of a place. Needs improving but here is hoping it gets there! The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Poor customer service and conflicting information provided by staff! Absolutely shocking customer service. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. And update your website!!!! | Read 81-100 Reviews out of 264 However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. Your experience matters. Anyone can write a Trustpilot review. Also more weight clamps are needed as there aren't enough for the machines and free weights. DEFINITELY AVOID TruGym and Harlands. They are still charging me 6 months later and now have sent me a bill for over 50!!! After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Staff members were a mix bag. Not helpful at all. | Read 261-266 Reviews out of 266 We also ensure all reviews are published without moderation. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Complaining to TruGym is difficult. The staff are more interested in their weekend plans than theirmembers. Other that that-a good gym. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. However, you are likely to be ignored. Probably because I sent it in so long ago and it shows their processing times are embarrassing. Would definitely recommend to a friend especially with the ladies only facility. Join the 261 people who've already contributed. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members The showers always break down the toilet doors are broken and one of the toilets leaned to the side. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. This happened on several occasions making me again not really want to use the pool and steam room. Join the 248 people who've already contributed. Here are 8 tips for writing great reviews. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity !
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