It is a central source of information for Celebrity Cruises, which provides you with tools to market and sell cruises with ease and professionalism. We have no responsibility for any such activities, as they are neither run, supervised nor controlled in any way by us. RCL Cruises Ltd will be fully responsible for the proper performance of the package as a whole. Please note, for the purpose of ABTA protection, this will include any additional components including any on shore hotel accommodation and/or ground transfers arranged by us as part of your cruise booking with us. Further travel advice can be found on www.fitfortravel.scot.nhs.uk and www.nathnac.org. Full payment must be made 75 days prior to departure for most voyages. This must include as a minimum, cover for the cost of cancellation by yourself and the cost of assistance including repatriation in the event of accident or illness, emergency medical treatment and medications. Please contact your G.P. Regrettably, flight delays do occasionally occur. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to the alternative ATOL holder. It is our guests responsibility to remove all of their belongings from their stateroom when they depart their cruise. eDistribution Support Desk (Travel Agent Automated Booking Tools Support): For password or any other technical assistance with Celebrity Central, Espresso, Airwaves and other automated booking tools, please contact: E-mail: automationuk@celebritycruises.com. On our standard fly/cruise package holidays, we offer flight departures from a selection of UK airports. We strongly recommend that you check with the airline for confirmation of your baggage allowance as in some instances, baggage allowance can be limited to as little as 15kg. 4.3 What about Special Services/Requirements? Guests will go to a tender platform from which you will board the tender. We may refund all or part of your cruise fare if you test positive for COVID-19 during the sailing. If you have not completed online check-in, you will be required to complete this process at the pier no later than two hours prior to the published sailing time. You must also give us details of any relevant insurance coverage you hold. Please contact your Airline directly to pre-book your seats and note that there may be occasions when the airlines are unable to assist due to the fact that you may be travelling on a Group/seat block allocation. Please see the onboard sales consultant for full details. We cannot guarantee and do not make any representations as to the accuracy of any information given by us or local operators in relation to such activities or about the resorts/area/location you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place, or the way in which it will take place, as these services are not under our control. All guests should ensure they have appropriate personal travel and medical insurance before departure. Reservations that "Lift & Shift" after final payment date are subject to cancellation charges based on the original booking's cancelation policy. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). For further information visit the appropriate websites: Celebrity Cruises policies and procedures are constantly evolving. If unavoidable and extraordinary circumstances prevent us from completing the voyage, and we notify you of this without undue delay before the start of the package commences, we will have no liability to you save for a refund of the amount paid for the holiday within 14 days. Please note: The ability to pre-book your seats and complete online check-in varies between airlines and ticket class. In these Booking Conditions, you and your means all persons named on a booking and we, us, ourselves and Celebrity Cruises means either Celebrity Cruises Inc. or RCL Cruises Ltd trading as Celebrity Cruises as will be determined as being the Carrier under these Booking Conditions. However, neither we nor the airline will be liable if and to the extent that the destruction loss or damage resulted from the inherent defect, quality or vice of the luggage. I just spoke with Celebrity and they have extended their final payment deadlines to 60 day prior to sailing but only for sailings through March 31, 2022. 3.2 What class of flight seat/ticket is booked? Some guests may be aware that the baggage allowance is 20kg but may not be aware that they are allowed one bag only at 20kg. Any increased non-refundable deposit payment required will be advised to you at the time of booking. We regret we cannot guarantee that ships will call at every advertised port or follow every part of the itinerary. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts . This means that if you purchase a Celebrity Cruises flight inclusive cruise holiday (where flights are arranged by Celebrity Cruises Inc. or RCL Cruises Ltd), in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. Very rarely, we may be forced by force majeure (see section 5.10 below) to change or terminate your holiday after departure but before the scheduled end of your time away. At Celebrity Cruises, we pride ourselves on the quality of our staff. Posted August 3, 2010. Full details of onboard facilities with age restrictions are contained within the Daily Programme, which is available from the Guest Relations Desk. The limit of our liability for death and personal injury for non - shipping incidents is limited to 400,000 SDRs (approximately 379,000). Please tell us about any special needs you may have so we can advise you of the suitability of the selected holiday. We may also be required, either by law or by applicable third parties (such as Immigration Authorities) to disclose your details for various reasons; for example, in the interests of protecting national security. If you book within 69 days of departure, you must pay the total holiday cost at the time of booking. We reserve the right to make a fuel surcharge when making a booking, to reflect the cost of fuel or other power sources. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. )Guest Drone Policy: 1. All standard fly/cruise package and standard cruise only prices quoted in this brochure are per person in UK Sterling and are based on two people sharing the specified stateroom. You acknowledge, agree and understand that Celebrity Cruises or RCL Cruises Ltd is not responsible in any way for the actions, inaction, omissions, negligence, or willful or deliberate misconduct, of independent third parties, including, but not limited to, any independent third party suppliers of tenders, shore excursions and/or activities and you agree to assume and accept all risk of personal injury or death which may occur, and hereby waive the right to pursue a claim against Celebrity Cruises or RCL Cruises Ltd , its employees, directors, agents, contractors and third party operators for any personal injury or death in any way whatsoever arising from such activities. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. Carrier shall include: (i) the Vessel, or any substituted ship; its launches or crafts (ii) the Vessel's operator, owner, manager and charterer; and (iii) with respect to the Land Tour portion of any CruiseTour, the operator of that Land Tour (LTO). In the event that there are any increased costs in making such changes e.g. After you have placed a deposit to secure your reservation, you will be asked to pay the remaining balance of your fare at the final payment due date. We have appropriate security measures in place to protect this information. You must check the price of your chosen holiday at the time of booking. While we envisage that this will not affect the overall normal day-to-day operation of the ship, there may be occasions when certain facilities are unavailable to you whilst these groups are on board. In such circumstances, you should seek compensation from the financial security arrangements (if any) that the travel organiser has made. All airlines operate a non-smoking policy. Until that point, your monies are not protected by our ABTA membership or any other arrangement. You must provide details of all medical and physical conditions, which affect you, and/or any member of your party at the time of booking. If you have booked a cruise together with an international flight or regional flight transfer from us please also see section 3.4 above. If you have booked a cruise to the Galapagos Islands onboard a Celebrity Xpedition Class ship, please note that air carriers flying between Quito and Baltra typically limit the baggage allowance per guest to one checked piece of luggage not exceeding 20kgs and a small carry-on bag. Emergency exit seats will therefore only ever be assigned at the discretion of the airline at check-in. https://www.celebritycruises.com/gb/privacy-policy. Providing your chosen holiday is available and we have received all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. We use CCTV to monitor images on all Celebrity Cruises ships for the purpose of crime prevention and the safety of our guests. In the unlikely event you have a reason to complain whilst away, you must immediately notify the Guest Relations Desk on board ship and the supplier of the service(s) in question (if not us). If your flight is delayed, we will assist fly/cruise guests by looking at alternative flights, subject to availability. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is, except as otherwise expressly set out in the Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under the International Convention or Regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). Any dispute between us, which cannot be settled by agreement, may be referred to the Association of British Travel Agents (ABTA) Arbitration scheme which can be used for disputes relating to alleged breaches of contract and/or negligence claims or the Association of British Travel Agents (ABTA) Conciliation Scheme which can be used specifically for disputes relating to personal injury and sickness, full details of both may be found at https://abta.com/holiday-help-and-complaints/abtas-adr-scheme. This means you are not entitled to make any claim against us which is not expressly permitted by The Athens Convention or which is in excess of the limits provided by The Athens Convention. You acknowledge and agree that, by their very nature, the recreational activities that you are participating in can be dangerous with inherent risks, dangers and hazards, and personal injury (and sometimes death) can occur and you agree to assume and accept all risk of personal injury or death which may occur. Subject to section 5.8 below we promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. You can redeem any FCC by calling us! 1.5 What happens to money paid to a travel agent? These Booking Conditions are governed by the laws of England and Wales, and any claims or disputes must be resolved by alternative dispute resolution or under the laws and exclusive jurisdiction of the Courts of England and Wales. Once your airline tickets have been issued, you must travel as per the itinerary in sequence as originally booked. Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. The time limits for notifying any loss, delay or damage, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. Can the Future Cruise Credit be used for the deposit? 5.12 What other conditions apply to my holiday. Therefore, all bookings will benefit from all EU rights applying to packages pursuant to the applicable law in force at the time of booking. I advised that he actually pay no later than due date and that I always pay a few days sooner. If you have booked via a travel agent, please speak to your travel agent so that they can ensure that all funds have been transferred to us to allow you to complete your online check-in. No refunds will be given on any cruise for no-shows. So, I'm checking out the board yesterday and stumble across a thread about room upgrades. C. Cruise-Only Holidays plus other services arranged by your travel agent or tour operator. If there is time to do so before departure, we will offer you the choice of the following options: (a) (for significant changes) accepting the changed arrangements or. Any liability, including environmental damage from drone usage is the guests responsibility. The request/ information can either be emailed to specialistservicesuk@celebritycruises.com Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. We cannot accept any liability for any delay, which is due to any of the reasons set out in section 5.7 below (which includes the behaviour of any passenger on the flight who for example fails to check-in or board on time). It is your responsibility to adequately research any shore excursions and/or activities you intend to participate in and make any relevant enquiries of the third-party operators of same to ensure that you are prepared with appropriate attire for the excursion/activity, including any necessary attire for difficult/dangerous terrain, physical exertion for long periods, and/or extremes of weather. Whilst we will endeavour to assist you, we cannot guarantee we will be able to meet any such request. Please note, we reserve the right to strictly enforce the luggage allowance limitation. Guests are allowed to bring aboard, on embarkation day only, 2 bottles (75cl) of wine or champagne for consumption within their stateroom. force majeure as defined in section 5.10. ABTA and ABTA members help holiday makers get the most from their travel and assist them when things do not go according to plan. The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic, Transpacific, Hawaii, Australian, selected South American cruises and other selected cruises. Note: Kosher meals are pre-packed and are only available for dinner in the Main Dining Room. Some flights will involve a change of aircraft. Please advise us at the time of making a booking of any relevant information we should be aware of and in any event we request that, if you will need special assistance, you complete the Guest Special Needs Form that will be sent to you with your Confirmation Invoice and return this to us without delay so we can assess your requirements. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. Please note any changes you make to your booking may result in a change in price explained in section 1.11 below. Prices may change at any time, please either contact your travel agent or your Personal Cruise Specialist directly. ); hotel meals onshore (unless otherwise stated); transfers by any method if not travelling on the standard departure date(s); travel and medical insurance cover; anything else which is not specifically mentioned as being included in the price. In certain limited circumstances, we are entitled to refuse your request. If you have not supplied us with complete and accurate information, your party may not be allowed to board your cruise ship and/or any outward or return flight. Different countries may have different rules. That typically can be done while you are on with them to confirm the receipt of the email. Logo Store; Find Your Roll Call; Meet & Mingle; Guidelines; Community Help Center; More . We would strongly recommend that you contact your travel agent or an independent insurance broker for details of suitable policies. In the case of damage, destruction, delay or loss of luggage, if we or the airline prove that the damage, destruction, delay or loss was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his rights, we and the airline will not be liable for the damage, destruction, delay or loss, to the extent that such negligence or wrongful act or omission caused or contributed to the damage, destruction, delay or loss. Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept confidential. Therefore, a new booking will be created incorporating any new business rules or terms and conditions applicable. We will not be deemed to have unduly delayed advising you of the cancellation (i) 20 days before the start of the package in the case of trips lasting more than six days, (ii) 7 days before the start of the package in the case of trips lasting between two and six days and (iii) 48 hours before the start of the package in the case of trips lasting less than two days. Common interest groups and immersion sailings. You will usually have access to your cruise . Please also see section 1.3 above. Not meeting any special request for any reason will not be a breach of contract. We need to pass on your personal details to the companies and organisations that need to know them so that your holiday can be provided (for example your airline, hotel, the ship operator, other supplier, credit/debit card company or bank). Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. If you have any questions about which Booking Conditions apply to your booking (or any related goods and services), please speak to your travel agent or your local Celebrity Cruises representative. Any amendments to your flight or other arrangements will be subject to availability and will incur an administration charge of 35 per person along with any additional costs and charges incurred by us or imposed by the airline or other supplier. Please note that there may be a visa requirement for your cruise, particularly if you are visiting countries in the U.S, Asia, the Middle East, China, India, and Australia. If you fail to supply full and accurate details within the time-limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday.
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