There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Add a message to the buyer explaining why the refund wasn't full. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. 01:38 PM This is a good option for low-value items. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. Read our most popular questions and answers about handling return requests from your buyers. Here you can discuss returns with other members. The buyer claims the item is not compatible with his mobile phone. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. Their is no point really even if they changed their mind, the buyer can simply say that they got the wrong item. If you're responsible for return shipping. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. Press question mark to learn the rest of the keyboard shortcuts. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. They also state that they cant guarantee the condition of the item being returned. document.write ("
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