I contact Zwilling customer service, and they provide me with a return label to send them the frother back to get my refund. I am so very disappointed in this company. Great culinary travel tips. J.A. Never going to buy from them again! Zwilling J.A. There are 0 reviews and 0 ratings from the United States. It sounds like Zwilling exceeds those expectations, providing well-built cookware that lasts and is a joy to cook with. The Spirit 10-Pc Nonstick Set is $449 (from $687) while the Motion is $349 (from $563). I wish I had never purchased from them. If you want a complete collection, opt for a Zwilling cookware set. I am pleased to be writing a great review.Great customer service, my products came within 2 days of ordering. To calculate the overall star rating and percentage breakdown by star, we dont use a simple average. Brutal customer service, I will never deal with them again. Cookware Purchase Provide your account email address to receive an email to reset your password. Not standing behind your products is the worse business decision you can make as a company. A $44 Value! I will NEVER order or purchase any of their product offerings from this day forward. Our HR team will get in touch with you once they examined your documents. ** Newsletter abonnieren und von. My knife arrived two weeks ago and they couldn't verify that it arrived. First up, a few ratings from zwilling.com. An iconic name in cookware, Zwilling has been crafting high-quality kitchen essentials for over 287 years. Any questions? Have questions about your order? So my advice to you potential online shoppers, thinking about order online for Zwilling Canada products?? Do NOT buy anything from them. Zwilling J A Henckels is a knife manufacturer based in Solingen, Germany. Bitte berprfe deine Eingaben und versuch es nochmal. A $44 Value! More affordable than other high-end brands. REMOVING THE BURR. Heres a Zwilling Cookware review for the collection to help you get to know it a little better: These pots and pans are the nicest set Ive ever owned. All my products are as described and of good quality, looking forward to ordering from you again. That voids the warranty. We will use your data for the purpose of replying to your request. If youve observed any defects in your Zwilling product, and wish to claim Zwillings warranty, this is the process to follow: Attn: Warranty Department ZWILLING J.A.Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570. If so in the next step you can submit your patented idea. !This company is a scam and fraud. I will be updating this blog once I hear back from them. Renewed shall be blade that was broken, The crownless again shall be king. Care tips from professionals. Customer Service The Zwilling Group stands for tradition and continuous growth Nationally and internationally I have generally had a good experience with 3rd party retailers. The Zwilling products are costly, have a lifetime warranty and are made in Germany or similar. Some Zwilling lines only include one type of pan like the Carrara Plus. Looking for stainless steel only? We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our warehouse. Zwilling UK got back to me the same day with helpful information. Some lines offer fry pans up to 12 while saucepans range from 1-4 quarts. If customers have questions about the callback, they can contact Zwilling customer service at the following number: + 49 (0) 212/882 - 8645. They started to pay attention to my orders only after I contacted their customer service. It was then that he insisted Zwilling's was experiencing internal ordering issues and that the product I had ordered was indeed, NOT IN INVENTORY! Battery needs to be replaced and the don't sell the battery. Do not waste your time or money on this company. Find the addresses, phone numbers and routes to all Henkel locations worldwide, Find the right website for your country or your region and use the contact form there to speed up the process. Yes, you would go through Zwilling customer service, as they are Staub's parent company. And so my submission did not go through on Zwillings website. Just not worth it. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. I can't speak for the product itself as order arrived too late and I had to find another set of knives in the meantime. I have had this issue since November 2022. I tried to contact Zwilling through their Contact Us page. So congratulations Zwilling Canada, you really found the best way to p1ss off online customers in 21st century. Gift With Any HENCKELS All sales on clearance and warehouse sale items are final. Some Zwilling cookware is easier to care for than others. The Madura Plus is also fry pan-heavy. Henckels Canada Ltd Cooking Utensils Contact Information 435 Cochrane Dr Markham, ON L3R 9R5 Get Directions Visit Website Email this Business (905) 255-5227 Average. 7 weeks later and several contacts to customer service I still don't have my refund. harder!!! They said they were sorry they were sending it to accounting and to wait 2-3 more days. This option is a terrific choice for anyone worried about cooking on a nonstick surface. This The Zwilling warranty is applies to the original purchaser who is the initial purchaser of the Zwilling product for as long as they own the purchase. : chefknives 110k members in the chefknives community. Bridging traditional German expertise with the needs of modern cooks, the brand offers a spectrum of user-friendly cookware made in Europe. Henkel will publish its 2022 Annual & Sustainability Reports on March 7, 2023. At least they did for our paring knife and steak knife that they returned for us because of a broken blade. You can also reach out to Zwilling via email directly. Run! Provide your account email address to receive an email to reset your password. The Henckels items (including kn see more Dee H Video tutorials. Add enough packing material to make sure that the product is secured well in the box. They'll still honour the blades. Slow and sloppy customer service. Your recently viewed items and featured recommendations, , Zwilling. Anyone can write a Trustpilot review. Oven Safe: Ceramic nonstick: 400F, Hard-anodized nonstick: 450F, Stainless steel: 500F . News on cooking innovations. So its best not to add adhesive materials directly on to any products while packing them. Due to this, Zwilling has the right to not reject warranty claims from customers who purchased from unauthorized sellers, which also includes unauthorized websites. I've contacted customer service and need to submit all kinds of info with pictures. In fact the store told me to email CS. Lid won't seal and they won't sell a lid. Cookware Purchase Packages that are returned to us for any of the following reasons are subject to actual shipping and return charges. For my final stop, I checked out the Motion 10-Pc Set on Bed, Bath & Beyond. Slide the cutting edge up and down over the sharpening stone. Your browser's Javascript functionality is turned off. We are sorry to hear that our product did not meet your expectations. For more information on how Henkel processes your personal data please refer to ourData Protection Statement. If the CS can't find it, how am I suppose to find it? 10 ways to deliver great customer service Error! It goes against our guidelines to offer incentives for reviews. Zwilling has additional warranty disclaimers and exlusions of liability mentioned in their warranty. Please allow 7 to 10 business days upon receipt to process your return. Qualittshandwerk made in Germany seit 1731, Franzsisches Spitzen-Kochgeschirr aus Gusseisen, Qualitts-Kochgeschirr aus Bella Italia seit 1889, Meisterlich scharfe Messer-Handwerkskunst aus Japan, Belgisches Premium-Kochgeschirr aus Edelstahl, Wir machen Grillen zum Erlebnis seit 2005, Entfache das Feuer mit High-End Grills von Flammkraft, ZWILLING ENFINIGY Digitale Kchenwaage mit induktiver Ladefunktion. /resource/themes/musterseiten/css/wp_landscape-213102-64.css, Compliance Whistleblower Process and Compliance Hotline, List of ingredients according to the Detergents Regulation. They are good with warranty. The ergonomic design helps you shape your toenails with comfort and confidence. Other information is optional and will only be used to respond to your questions, suggestions or requests. Looking to stay up to date on all things Zwilling? As a side note, I am German and I have been a reliable client buying Zwilling products for 30 years. While the Madura Plus line is made from aluminum with a Duraslide granite coating, the Spirit collection is made from stainless steel with a ceramic coating. They don't make them or sell them, so now we're stuck trying to find an alternative jug that fits. 11 ways to provide great customer service Here are 11 ways to become an excellent customer service professional: 1. Received a damage block with $800 knife set. For example, the Madura Plus line is dishwasher safe but the Carrara Plus isnt. I wonder, if I ever gonna see my money back. Attention: ZWILLING ONLINE RETURNS Zwilling J.A. Its been over a month and Im still waiting for them to return my money. Its weird how theyre still able to operate scamming this many people out of their money now. Never even got a call back from supervisor!Today the 28 September i cancelled my order and going to buy from a better competitor!Zwilling has no respect for their customers!Customer service equals zero! Try to greet customers with a smile and always be courteous and respectful. Was this just another arrogant tactic by a LARGE business that is so desperate to get their hands on your order that they would invent/supply any excuse to gain your business dollars? We are constantly innovating to offer better performance with a reduced ecological footprint. @kspstuff" Have been told numerous times refund will come soon. Required fields are marked *, This field is required After 6 weeks I am still waiting for my order to be shipped (they promise 7-14 days). It goes against our guidelines to offer incentives for reviews. The only real way to test out cookware is by actually cooking with it. We're happy to help. It was well packaged and was already broken (which I had evidenced before with photos!) Apply for a Home Depot Consumer Card Made of 18/10 stainless steel for high corrosion resistance Dishwasher safe for hassle-free cleaning Refined silver-like finish offers visual appeal View More Details How To Get it This item is unavailable at South Loop If its an 8 fry pan, then thats exactly what youll get. Verification can help ensure real people write reviews about real companies. Expiration Date. Please use a valid email. I called in mid December and spoke to a gentleman named "Kay". You can search for open positions and apply directly online. In this case please read if your patent meets our requirements. Dont forget to indicate the name of the product and your country. Zwilling stainless steel cookware has a stainless steel construction but a ceramic coating, giving you the best of both even heat distribution and non-toxic nonstick cooking. You will also find a link to the brand website, where you can find more details about the product you are looking for. Read honest and unbiased product reviews from our users. They asked for an mailing address. Here are their contact details: Zwilling Customer Service phone number: 1 (914 . However, just like most standard warranties, they are subject to conditions. Product not as described and return postage denied.Description on website incorrect (for knife sharpener) but no accountability taken by company to correct mistake. FRI: 9AM-2:30 PM EST. A place for all things chef knives. Download warranty terms. Made in Solingen, Germany. A place to talk about the use, maintenance, and acquisition of any bladed kitchen instrument as well as whetstones, cutting boards, and more! Just in: Up to 80% Off Sale Items! If you own Zwilling products, this post gives you information about the Zwilling warranty. I seem to have to contact the company to remind them; they have not initiated any updates. If your order has been received damaged, incomplete or incorrect, please save the carton and all packaging materials. Check out Zwilling Energy cookware. Bitte gib hier die E-Mail-Adresse ein, mit der du dein ZWILLING-Konto erstellt hast. Totally BS. I have spent MANY thousands of dollars on products from Zwilling's various companies over the years both for myself, my business, and as gifts for others. Bad customer service, would not facilitate an exchange and did not make the return process easy. Find helpful customer reviews and review ratings for Zwilling 66467-240 Vitality Serving Pan, 9.4 inches (24 cm), 3.1 qt (3 L), Stainless Steel, Two-Handed, Pot, Bottom, 3-Layer Construction, Casserole, Induction Compatible, Dishwasher Safe at Amazon.com. Choose the shipping carrier of your choice and return the items insured with tracking (for your protection) to the address below. Horrible company! If its a 10-piece set, then youll get a 1-qt saucepan (with lid), 2-qt saucepan (with lid), an 8 fry pan, a 10 fry pan, a 3-qt saute pan (with lif), and a 6-qt Dutch oven with a lid. Now I need to sent the shipped items back with delivery fee! I have always had non-stick pans and have put off buying stainless steel for fear of cleaning/keeping them nice, even though I REALLY dont like non-stick chemicals. What a cheater! Select your product; Submit your name and email; Confirm your details; .